Privacy Policy

This Privacy Policy explains how The Innovation Hut (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website or interact with our services. We are committed to safeguarding your privacy and ensuring your personal information is handled responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The Innovation Hut is a UK-based innovation management consultancy helping organisations to design, deliver, and embed innovation strategies.

Data Controller: The Innovation Hut

Email: info@theinnovationhut.com

Registered Address: Available upon request

Information We Collect

We may collect and process the following personal data:

Information you provide directly

• When you contact us via website forms, Calendly bookings, or email (e.g. name, email address, company, job title, phone number, and any message content).
• When you subscribe to newsletters or download materials.

Information collected automatically

• Cookies and usage data: We use cookies and analytics tools to understand how visitors use our site and improve user experience.
• Google Analytics: Tracks anonymised information such as page views, device type, location (approximate), and time spent on pages.

Information from third-party tools

• HubSpot CRM: Used to manage enquiries, communications, and client relationships.
• Calendly: Used to schedule meetings and collect contact details to confirm appointments.

These tools may process limited personal data to facilitate our communication with you.

How We Use Your Information

We use your data to:

• Respond to your enquiries or requests for information.
• Schedule and manage consultations or meetings.
• Improve our website and services through analytics.
• Send updates, newsletters, or event information (only with your consent).
• Maintain records of communications and interactions.

We never sell or rent your data to third parties.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – when you agree to receive marketing communications.
• Legitimate interest – for business communication, client relationship management, and website analytics.
• Contract – when processing is necessary to deliver consultancy services you have requested.

Data Retention

We keep your data only as long as necessary for the purposes for which it was collected, or as required by law. Contact form and enquiry data are typically retained for up to 24 months, unless you become a client (in which case retention aligns with contractual obligations).

Sharing Your Information

We may share your data with trusted third-party service providers who help us operate our business, such as:

• HubSpot (CRM and forms)
• Calendly (meeting scheduling)
• Google Analytics (website insights)

All third parties are GDPR-compliant and process your data only in accordance with our instructions.

Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic.

You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy].

Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss. This includes secure cloud storage and encrypted connections (SSL/TLS).

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent (where applicable).
• Object to or restrict certain processing activities.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, contact us at [info@theinnovationhut.com].

International Transfers

Some of our service providers (e.g. HubSpot, Google) may transfer data outside the UK. These transfers are safeguarded through UK-approved mechanisms such as Standard Contractual Clauses (SCCs).

Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:

The Innovation Hut

Email: [info@theinnovationhut.com]

www.theinnovationhut.com